CenterWell - My Wellness Journey

HEALTH TECHNOLOGY
CHALLENGES

Busy Schedules:
Millennials and Gen Z often lead fast-paced lives, juggling multiple responsibilities such as work, education, and social commitments. This hectic lifestyle leaves little time for prioritizing health and wellness activities.

Limited Access to Healthcare:
Many individuals within these demographics may face barriers in accessing healthcare services due to factors such as financial constraints, lack of insurance, or living in areas with limited healthcare infrastructure. This limited access can hinder their ability to seek timely medical assistance and preventive care.

Lack of Personalized Guidance:
With an abundance of conflicting information available online, millennials and Gen Z may struggle to discern reliable health advice tailored to their specific needs and preferences. This lack of personalized guidance can lead to confusion and frustration when attempting to make informed decisions about diet, exercise, medication, and other health-related matters.

Difficulty in Tracking Health Metrics:
Keeping track of exercise routines, dietary habits, medication schedules, and sleep patterns can be challenging amidst the demands of daily life. Without an efficient system in place for monitoring these metrics, individuals may find it difficult to maintain consistency in their health-related behaviors, potentially leading to negative health outcomes.

Limited Awareness of Nearby Healthcare Resources:
When in need of medical assistance, millennials and Gen Z may encounter difficulties in identifying nearby healthcare providers or clinics. This lack of awareness about available resources can delay seeking appropriate medical attention, exacerbating health issues and causing unnecessary stress.

WHY DOES THIS HAPPEN

Several factors contribute to the challenges faced by millennials and Gen Z in maintaining healthy lifestyles:

  • Changing Societal Norms: Shifts in societal norms and values, such as the increasing importance placed on career advancement and productivity, have led to busier lifestyles. This leaves less time for individuals to prioritize their health and well-being.
  • Technology and Digital Distractions: The proliferation of technology and digital devices has led to constant connectivity and distractions. Millennials and Gen Z are often immersed in social media, entertainment, and online activities, which can detract from focusing on healthy habits.
  • Economic Pressures: Economic factors, such as high living costs and student debt, can create financial strain for millennials and Gen Z. This may limit their ability to afford healthy food options, gym memberships, or healthcare services.
  • Social Influences: Peers, social media influencers, and societal pressures can influence lifestyle choices and behaviors. Unrealistic body standards promoted on social media platforms, for example, may contribute to unhealthy dieting habits or excessive exercise routines.
  • Mental Health Concerns: Millennials and Gen Z are increasingly reporting mental health issues such as stress, anxiety, and depression. These conditions can impact motivation, energy levels, and self-care practices, making it more challenging to prioritize physical health.
TARGET USERS

Following the collection of research findings, I proceeded with analyzing the data to identify patterns among various user types. This process enabled me to develop personas that deeply aligned with the users' needs, aspirations, challenges, and driving factors.

Gathered 3 personas based on survey responses
Primary persona accounting 47% of respondents

A tech-savvy, ambitious, and sociable. They enjoy exploring new apps and digital platforms that enhance their productivity and lifestyle. They value authenticity and gravitates towards brands that resonate with her Filipino heritage and culture. Despite their hectic schedule, they prioritizes their health and seeks practical solutions that fit into her daily routine.

Secondary Persona accounting for 33% of responses

Miguel is adaptable and socially conscious, with a laid-back demeanor that belies his energetic nature. He values authenticity and gravitates towards genuine connections and experiences. Despite his busy schedule, Miguel approaches life with a sense of optimism and curiosity, always eager to learn and grow.

Tertiary Persona accounting for 20% of responses

A creative, independent, and mindful, with a passion for design and a commitment to holistic well-being. They values authenticity and seeks tools that align with their creative spirit and lifestyle. Despite the challenges of freelance work, they approach life with resilience and optimism, finding inspiration in both their professional and personal pursuits.

Visual Design
ONBOARDING & SYMPTOM CHECKER
Receive prompt and precise health evaluations. Benefit from tailored suggestions and reassurance through AI-driven symptom analysis. Upon onboarding, the system will assess your health status promptly to offer appropriate recommendations.
This approach is useful because it provides quick and accurate health assessments, personalized recommendations, and peace of mind through AI-powered symptom analysis. By analyzing your health status during onboarding, the system can offer tailored recommendations promptly, helping you address health concerns efficiently and prevent future complications.
Why is this beneficial?
  • Efficiency: By providing quick health assessments, individuals can address health concerns promptly, saving time and potentially preventing the escalation of health issues.
  • Accuracy: The AI-powered analysis enhances the reliability of assessments by leveraging extensive data and patterns, ensuring that users receive accurate information about their health status.
  • Personalization: Personalized recommendations cater to individual needs and circumstances, ensuring that users receive tailored advice that is relevant and effective for their specific situation.
  • Reassurance and Alleviation of Anxiety: Knowing that one's health status is being analyzed and receiving tailored recommendations can provide reassurance and alleviate anxiety, empowering individuals to take control of their health.
  • Proactive Care: Early identification of potential health issues through symptom analysis facilitates proactive measures for preventive care, allowing individuals to take preemptive action to maintain their well-being.
ASSESSMENT
Access customized recommendations that are meticulously crafted through AI analysis, specifically tailored to align with your individual health profile. This personalized approach ensures that the recommendations provided are finely tuned to address your specific health needs and concerns, optimizing the effectiveness of your healthcare journey.
BOOKING APPOINTMENTS
Users can effortlessly schedule appointments and explore nearby specialist doctors best suited to their current requirements. If unable to visit in person, they have the option to engage in video calls, voice calls, or chat consultations. Additionally, within these chats, users can conveniently share essential health documents as necessary.
Certain design decisions, processes, and screens are not publicly accessible. If you're interested in reviewing the complete case study, please feel free to reach out to me via email